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How 7ju77 Handles Legal and Account Terms

This page sets out the terms behind your 7ju77 account — eligibility, data use and how we treat bKash, Nagad and Rocket transactions. Access depends on your local law and eligible region, so read this before you open an account or move funds.

Account termsData handlingPayment policyRegion eligibility
7ju77 How 7ju77 Handles Legal and Account Terms
DATA AND ACCOUNT SECURITY

How We Manage Your Data and Access

Account data retention We keep account and transaction records, including bKash, Nagad and Rocket deposit history, only for as long as needed to support your account and meet regional obligations.
Login and device checks Returning to your account from a new device or browser may trigger an extra verification step — this protects your wallet balance and login history from unauthorised access.
Cookie and session handling We use session cookies to keep you logged in between the app and mobile browser, so you don't have to re-enter your details every time you switch device.
Requesting a data change If you want a correction to your profile or a copy of your account data, contact support with your registered details and we'll confirm the update once identity is verified.
GETTING A POLICY ANSWER

Where to Ask About Legal Terms

Easy HelpDesk chat Open the Easy HelpDesk widget from your account menu and ask directly about a terms clause, a wallet dispute, or a data request — it's the quickest path to a written answer.
Account support ticket Raise a ticket from your account page if your question touches verification or a bKash, Nagad or Rocket transaction record — this keeps a reference number tied to your case.
Written policy requests For data access or account-closure requests under this policy, submit through the same support channel and reference your registered account details so we can locate your file.

Questions Bangladesh Users Ask About Our Terms

Account access depends on your local law and eligible region — we ask you to confirm this applies to your location before registering or funding an account with bKash, Nagad or Rocket.

We record the transaction confirmation and reference from your wallet app to match it against your account, not your full wallet credentials or PIN.

Reach out through Easy HelpDesk or your account support ticket with your registered details, and we'll respond once your identity is confirmed.

We update this page when terms change and the current version is what applies going forward — we don't send a separate notice for every minor wording update.

Yes, submit a request through support with your account details; we'll process closure and any applicable data removal in line with our retention terms.

Yes, wallet disputes involving bKash, Nagad or Rocket fall under this policy — raise a support ticket with your transaction reference so we can review the record.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.